Returns

All garments and accessories must be ready for collection on the day specified when the Hirer places the Hirer’s order (the Hirer must check collection date when placing the Hirer’s order). Collection will be made from the collection address (supplied by the Hirer at the time of booking) between 9am and 5.30pm on the collection date by third party carrier. The Hirer is wholly responsible for ensuring that the garments are ready for collection and are correctly labeled and safely passed to the carrier, whereupon the garments will no longer be deemed to be in the Hirer’s possession.

The Supplier requires that the Hirer retains the consignment note given to the Hirer by the carrier, signed by the Hirer, for up to two months as good evidence that the collection was successful.

In the event of a “failed collection” the Hirer will be wholly responsible for contacting the Supplier to make alternative arrangements, and will be liable for any collection costs incurred, and any additional charges for late return (10% per day after the stated return date). The Hirer authorises the Supplier to deduct any such costs directly from the Hirer’s credit or debit card.